Can I return the goods I have ordered?
Lipstick Queen hopes you will be delighted with your order. However, if you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt, provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For your own security, customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy and procedure and our terms and conditions for full details.
How do I return my goods?
The procedure for returning goods is straightforward and clearly explained in our returns policy and in the documentation you receive with delivery of your order. If you no longer have the documentation please email firstname.lastname@example.org.
How long will it take to receive a refund?
Your payment will be refunded by Lipstick Queen as soon as possible, no later than 30 working days after we have received the goods. A refund will be given by the original payment method.